Deloitte in Switzerland has analysed the international client asset development of the leading worldwide private wealth management centres in its second Deloitte Wealth Management Centre Ranking. The 2015 report also analyses the performance of Swiss-based wealth managers and makes recommendations for improvement.
Published: Apr 06, 2015
Read this report from Deloitte Canada to see how banks and customers can both profit from shared social value. The social media revolution has already happened, transforming not only your customers’ daily behaviour but their expectations of you as their financial partner. In today’s social world, customers...
Published: Mar 02, 2014
Customer service is playing an increasingly crucial role in determining business performance. As service becomes the critical differentiator in a tough environment, the customer has begun to scale board room agendas. This has created a need for organisations to turn themselves upside down and place their customers at the...
Published: Apr 08, 2012
In the present climate, investing in a new financial system may seem a strange way to conserve your budget. However, looked at in a different light, it can be one of the best decisions you’ll ever make in improving efficiency and reducing your costs. With advanced levels of automation and integration, it could provide...
Published: Aug 28, 2014
With more than 27 million small to mid-sized businesses (SMB) in the U.S. today, the SMB marketplace has become the fastest growing segment in the U.S. economy. The sharp rise in the number of SMBs has been driven by the economic opportunities as well as a new cloud-based technology landscape that provides powerful, yet...
Published: Dec 25, 2012
Collaborating with industry, this paper is politically agnostic despite the key ethos supporting the foundations of the “Big Society’. This vision simply provides a practical view of how it is possible to service the community better by bringing together local government, education, charitable bodies, businesses...
Published: Apr 11, 2010
Companies today are storing more and more data, whether that’s your key account contacts, existing customer information or potential prospects – it’s not surprising that data accuracy is at an all-time low. To help, we have put together this quick reference guide to help you create an effective data management...
Published: Aug 04, 2011
Today’s uncertain economy isn’t going to last forever. But the strength of relationships that a company builds with its customers now will endure. A personalised intelligent service will affirm, improve and increase the value of the customer relationship. The long term impact of good customer service is powerful...
Published: Jun 11, 2012
IDC Manufacturing Insights recently conducted a worldwide study of over 460 enterprises across multiple sectors including industrial machinery and equipment, high-tech and metal fabrication, and covering 13 countries worldwide.
Published: Dec 18, 2013
With board visibility, the pressure is on to protect the brand and reputation of their organisation but also to be seen to be driving efficiencies through their CDD processes, whilst supporting sustainable, ethical growth. Paul Westcott, Dun & Bradstreet’s (D&B) Compliance Product Manager, looks at 5 ways...
Published: Sep 29, 2014
This guide offers some tips to managing stock and predicting demand in a way that enables you to meet customers’ expectations more profitably. It shows how technology is further helping businesses in the wholesale and distribution sector to improve returns by managing their stock with greater efficiency.
Published: Jul 05, 2014
Polls show that 47 percent of shoppers abandon purchases on mobile devices as a result of checkout friction– no less troubling, 57 percent of those shoppers made no subsequent attempt to complete transactions on a desktop computer. Based on a recent Jumio analysis, these lost sales were equivalent to more than one-quarter...
Published: Sep 10, 2013
Are you planning to automate your Purchase-to-Pay processes? This whitepaper contains the golden rules for a successful project.
There are numerous testimonials from companies that have successfully implemented capture and automation projects, declaring as a result: reduced expenses, increased productivity, greater...
Published: Sep 01, 2015
Global sporting events on such a grand scale are the ideal hunting grounds for fraudsters. Here we share how they target unsuspecting fans and how you can adapt to combat this risk and show fraudsters the red card.
Published: Aug 08, 2014